RayNeo Return & Refund Policy
At RayNeo, we want you to be completely satisfied with your smart eyewear experience. If your purchase doesn't meet your expectations, you can return your device in its original condition within 30 days of delivery.
Initiate Your Request
Contact our support team within 30 days of receiving your product to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, ensuring all accessories, cables, and manuals are included to avoid restocking fees.
Ship to RayNeo
Affix the provided shipping label to your package and drop it off at any authorized carrier location for tracked delivery.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing