Frequently Asked Questions
Everything you need to know about your RayNeo experience, from shipping to device setup.
What is the typical shipping timeframe for RayNeo orders?
Standard shipping usually takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.
Do RayNeo products come with a manufacturer warranty?
Yes, all our electronic devices include a 1-year limited warranty that covers manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return policy for items in their original packaging and condition. If the product is opened, a restocking fee may apply. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I update the firmware on my RayNeo device?
Firmware updates are managed through the official RayNeo mobile app. Simply connect your device via Bluetooth and follow the on-screen prompts to ensure you have the latest features and security patches.
Do you offer international shipping?
Currently, we ship to over 20 countries. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.